Remote Travel Support Specialist | Customer Care Pro

Kopp Travels; Grand Rapids (MI); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Support Specialist to provide exceptional service to clients throughout their travel journey. The role involves responding to inquiries via email and phone, assisting with bookings and changes, and providing accurate travel information. Candidates should have excellent communication skills, be detail-oriented, and passionate about travel. This is a 100% remote position offering flexible scheduling and travel perks.

Qualifications

• Customer service experience (travel or hospitality is a plus).
• Passionate about travel and helping others create memorable experiences.
• Comfortable using technology and learning booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle questions or concerns with empathy and professionalism.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized

Dependable

Detail-oriented

Comfortable using technology

Problem-solving skills

Passionate about travel

Job description

A travel agency is seeking a Travel Customer Support Specialist to provide exceptional service to clients throughout their travel journey. The role involves responding to inquiries via email and phone, assisting with bookings and changes, and providing accurate travel information. Candidates should have excellent communication skills, be detail-oriented, and passionate about travel. This is a 100% remote position offering flexible scheduling and travel perks.