Remote Travel Support Specialist | Customer Care Pro

Kopp Travels; Missoula (MT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

100% remote position

Opportunities for growth

Travel perks

Ongoing training

Job summary

A travel agency is seeking a Travel Customer Support Specialist to help clients throughout their travel journey. This remote role involves responding to inquiries, assisting with bookings and changes, and providing information about destinations. The ideal candidate is organized, detail-oriented, and passionate about travel. Exceptional communication skills and customer service experience are key. The agency offers flexible scheduling, growth opportunities, travel perks, and ongoing training to ensure team support.

Qualifications

• Customer service experience is a plus, but not required.
• Strong problem-solving skills and empathy.
• Ability to handle client inquiries promptly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide information about destinations and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns professionally.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Passionate about travel

Job description

A travel agency is seeking a Travel Customer Support Specialist to help clients throughout their travel journey. This remote role involves responding to inquiries, assisting with bookings and changes, and providing information about destinations. The ideal candidate is organized, detail-oriented, and passionate about travel. Exceptional communication skills and customer service experience are key. The agency offers flexible scheduling, growth opportunities, travel perks, and ongoing training to ensure team support.