Remote Travel Support Specialist | Customer Care Pro

Kopp Travels; Gulfport (MS); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Travel perks and exclusive industry discounts

Flexible scheduling

Ongoing training and guidance

Job summary

A travel agency is seeking a Travel Customer Support Specialist to assist clients throughout their travel journey, from booking to return. The role involves responding to inquiries, helping with bookings, and ensuring overall client satisfaction. Ideal candidates are detail-oriented, possess strong communication skills, and have a passion for travel. This is a 100% remote position with opportunities for growth and travel perks.

Qualifications

• Strong problem-solving skills and empathy.
• Passionate about travel and customer experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Confirm trip details and overall client satisfaction.
• Handle client questions or concerns professionally.

Skills

Excellent written and verbal communication skills

Customer service experience

Organized and detail-oriented

Comfortable using technology

Job description

A travel agency is seeking a Travel Customer Support Specialist to assist clients throughout their travel journey, from booking to return. The role involves responding to inquiries, helping with bookings, and ensuring overall client satisfaction. Ideal candidates are detail-oriented, possess strong communication skills, and have a passion for travel. This is a 100% remote position with opportunities for growth and travel perks.