Remote Travel Support Specialist — Bookings & Service

Kopp Travels; Louisville (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Flexible scheduling

Job summary

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return voyage. You will respond to inquiries, assist with bookings, updates, and resolve issues while upholding our commitment to exceptional service.

The ideal candidate has excellent communication, strong customer service experience in travel or hospitality, and comfort with booking platforms. The role is fully remote with flexible scheduling and growth opportunities, plus travel perks through

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Attention to detail

Tech-savviness

Travel passion

Job description

Kopp Travels USA is seeking a Travel Customer Representative to support clients from booking through return voyage. You will respond to inquiries, assist with bookings, updates, and resolve issues while upholding our commitment to exceptional service.

The ideal candidate has excellent communication, strong customer service experience in travel or hospitality, and comfort with booking platforms. The role is fully remote with flexible scheduling and growth opportunities, plus travel perks through