Remote Travel Support Specialist — Bookings & Concierge

Minority Professional Network, Inc.

Gulfport (MS)

Remote

USD 25,000 - 33,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Flexible scheduling

Travel perks & discounts

Ongoing training & support

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return home. The role rewards careful attention to detail and a passion for travel, with a strong emphasis on delivering exceptional customer experiences.

Responsibilities include responding to inquiries, managing bookings, and providing accurate destination and policy information. Ideal candidates are organized, tech-savvy, and eager to help travelers create memorable journeys.

Qualifications

Excellent written and verbal communication skills.
Customer service experience useful in travel or hospitality.
Organized, dependable and detail-oriented.
Comfortable using technology and learning booking platforms.

Responsibilities

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
Assist with travel bookings, changes, cancellations, and special requests.
Provide accurate information about destinations, travel requirements, and agency policies.
Follow up with clients to confirm trip details and overall satisfaction.
Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.