Remote Travel Concierge & Support Specialist

Minority Professional Network, Inc.; Pensacola (FL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote position

Growth opportunities

Travel perks and discounts

Ongoing training and guidance

Job summary

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return home. This remote role emphasizes service excellence, attention to detail, and a passion for travel.

The ideal candidate enjoys helping people, communicates clearly, and is comfortable navigating booking platforms. Join a supportive team with ongoing training and travel perks.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality a plus).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Job description

Kopp Travels USA is seeking a reliable Travel Customer Support Specialist to assist clients from booking through return home. This remote role emphasizes service excellence, attention to detail, and a passion for travel.

The ideal candidate enjoys helping people, communicates clearly, and is comfortable navigating booking platforms. Join a supportive team with ongoing training and travel perks.