Remote Travel Support Specialist

Kopp Travels; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks

Job summary

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist our clients from booking through return. This remote, client-focused role suits someone who enjoys helping travelers and pays attention to detail.

You will respond to inquiries, assist with bookings and changes, provide destination information, and follow up to ensure satisfaction. The team offers training, growth opportunities, and exclusive travel perks.

Qualifications

• Excellent written and verbal communication.
• Customer service experience in travel or hospitality is a plus.
• Organized, dependable, and detail-oriented.
• Comfortable using booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized

Tech-savvy

Job description

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist our clients from booking through return. This remote, client-focused role suits someone who enjoys helping travelers and pays attention to detail.

You will respond to inquiries, assist with bookings and changes, provide destination information, and follow up to ensure satisfaction. The team offers training, growth opportunities, and exclusive travel perks.