Remote Travel Client Support Specialist

Kopp Travels; Orlando (FL); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel perks

Training & support

Job summary

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist clients from booking through return, ensuring a smooth journey. The role suits someone who enjoys helping travelers and pays close attention to detail, with empathy and strong communication.

The position is 100% remote with flexible scheduling, offering growth opportunities, industry discounts, and ongoing training within a supportive team environment.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience in travel or hospitality is a plus.
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Strong communication

Customer service

Attention to detail

Tech savvy

Travel enthusiasm

Job description

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist clients from booking through return, ensuring a smooth journey. The role suits someone who enjoys helping travelers and pays close attention to detail, with empathy and strong communication.

The position is 100% remote with flexible scheduling, offering growth opportunities, industry discounts, and ongoing training within a supportive team environment.