Remote Travel Support Specialist

Sawmilldcllc; Wichita (KS); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Growth opportunities

Travel perks

Remote team support

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. In this fully remote role, you will be the main point of contact before, during, and after trips, delivering friendly, proactive support and ensuring a smooth experience.

You will work independently, manage inquiries via email, phone, and messaging, and learn booking platforms quickly. The role offers flexible scheduling, comprehensive training, and opportunities to grow within a

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Able to work independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Organized

Remote work

Learning new tools

Attention to detail

Travel enthusiasm

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. In this fully remote role, you will be the main point of contact before, during, and after trips, delivering friendly, proactive support and ensuring a smooth experience.

You will work independently, manage inquiries via email, phone, and messaging, and learn booking platforms quickly. The role offers flexible scheduling, comprehensive training, and opportunities to grow within a