Remote Travel Support Specialist

Sawmilldcllc; City of Newburgh (NY); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive training

Growth opportunities

Travel discounts

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote position emphasizes proactive communication, problem solving, and delivering a warm, professional experience across emails, calls, and messages.

You will handle itinerary changes, answer travel questions, and guide clients through destinations and booking processes. The role offers flexible scheduling, comprehensive training, and growth opportunities within a

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Detail-oriented

Remote work

Learn new systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote position emphasizes proactive communication, problem solving, and delivering a warm, professional experience across emails, calls, and messages.

You will handle itinerary changes, answer travel questions, and guide clients through destinations and booking processes. The role offers flexible scheduling, comprehensive training, and growth opportunities within a