Remote Travel Support Specialist

Sawmilldcllc; Greenville (NC); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as a key contact for clients, helping before, during, and after trips to ensure a smooth experience.

Ideal candidates are organized, self-motivated, and comfortable learning new booking platforms. You will respond to inquiries via email, phone, and messaging, and provide knowledgeable support with travel industry know-how.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles is preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Written and verbal communication

Customer service experience

Remote work ability

Travel/hospitality knowledge

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as a key contact for clients, helping before, during, and after trips to ensure a smooth experience.

Ideal candidates are organized, self-motivated, and comfortable learning new booking platforms. You will respond to inquiries via email, phone, and messaging, and provide knowledgeable support with travel industry know-how.