Remote Travel Support Specialist

Sawmilldcllc; Colorado Springs (CO); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing

Growth opportunities within a travel‑f

Access to travel-related perks and

Supportive and collaborative remote 팀

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as the main contact via email, phone, and messaging to ensure smooth experiences before, during, and after trips.

The ideal candidate will have strong communication, customer service experience, and be highly organized. You will learn new booking platforms and tools, enjoy flexible scheduling, and grow within a travel-focused company.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Written communication

Verbal communication

Customer service experience

Organized

Detail-oriented

Remote work

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role places you as the main contact via email, phone, and messaging to ensure smooth experiences before, during, and after trips.

The ideal candidate will have strong communication, customer service experience, and be highly organized. You will learn new booking platforms and tools, enjoy flexible scheduling, and grow within a travel-focused company.