Remote Travel Support Specialist

Sawmilldcllc; Huntersville (NC); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training and support

Growth opportunities

Travel perks

Collaborative remote team

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role offers flexible scheduling and comprehensive training.

You will be the primary contact before, during, and after trips, handling inquiries, changes, and special requests to ensure a smooth travel experience. The ideal candidate will have excellent communication skills, customer service experience in travel or related fields, and the ability to work independently in

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Organization

Independence

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role offers flexible scheduling and comprehensive training.

You will be the primary contact before, during, and after trips, handling inquiries, changes, and special requests to ensure a smooth travel experience. The ideal candidate will have excellent communication skills, customer service experience in travel or related fields, and the ability to work independently in