Remote Travel Support Specialist

Sawmilldcllc; Queen Creek (AZ); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Growth opportunities

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role serves as the primary contact before, during, and after trips, delivering timely, professional support across multiple channels.

The ideal candidate will be highly organized, capable of independent work, and eager to learn new booking platforms and tools while delivering excellent client service in a travel-focused environment.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable, and detail oriented.
• Able to work independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Organization

Independent work

Learn new systems

Travel enthusiasm

Tools

CRM software

Booking platforms

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role serves as the primary contact before, during, and after trips, delivering timely, professional support across multiple channels.

The ideal candidate will be highly organized, capable of independent work, and eager to learn new booking platforms and tools while delivering excellent client service in a travel-focused environment.