Remote Travel Support Specialist

Sawmilldcllc; Grand Prairie (TX); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing 지원

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role puts you as a key point of contact, handling inquiries via email, phone, and messaging.

You will stay organized, learn new booking platforms quickly, and deliver clear, courteous support, with opportunities for growth and access to travel-related perks.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles is a plus.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Organized and detail-oriented

Independent remote work

Tech-savviness / learning new systems

Passion for travel

Tools

Booking platforms

Digital tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role puts you as a key point of contact, handling inquiries via email, phone, and messaging.

You will stay organized, learn new booking platforms quickly, and deliver clear, courteous support, with opportunities for growth and access to travel-related perks.