Remote Travel Client Support Specialist

Kopp Travels; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

100% remote

Flexible scheduling

Travel perks

Industry discounts

Training programs

Job summary

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist clients throughout their travel journey—from booking to return home. The role suits someone who enjoys helping others, pays attention to detail, and is passionate about travel and customer experience.

Key responsibilities include responding to inquiries, managing bookings and changes, and providing accurate travel information.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience (travel or hospitality is a plus, but not required).
• Organized, dependable, and detail-oriented.
• Comfortable using technology and learning booking platforms and systems.
• Passionate about travel and helping others create memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel requirements, and agency policies.
• Follow up with clients to confirm trip details and overall satisfaction.
• Handle questions or concerns with empathy, professionalism, and strong problem-solving skills.

Skills

Excellent communication

Customer service

Detail-oriented

Organized

Tech-savvy

Tools

Booking platforms

CRM systems

Job description

Kopp Travels USA is seeking a reliable Travel Client Support Specialist to assist clients throughout their travel journey—from booking to return home. The role suits someone who enjoys helping others, pays attention to detail, and is passionate about travel and customer experience.

Key responsibilities include responding to inquiries, managing bookings and changes, and providing accurate travel information.