Remote Travel Support Specialist

Sawmilldcllc; Midland (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive training

Travel-related perks and discounts

Job summary

Sawmilldcllc is hiring a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes excellent communication, independence, and the ability to manage inquiries via email, phone, and messages.

The ideal candidate will be organized, customer-service oriented, and comfortable learning new booking tools. You will work with a supportive remote team and have opportunities for growth in travel-focused services.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service, travel, hospitality, or support preferred.
• Highly organized, dependable, and detail oriented.
• Able to work independently in a fully remote role.
• Quickly learn new systems and booking platforms.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Written communication

Customer service

Organized

Remote work

System learning

Job description

Sawmilldcllc is hiring a Remote Client Support Representative to assist travelers before, during, and after trips. This fully remote role emphasizes excellent communication, independence, and the ability to manage inquiries via email, phone, and messages.

The ideal candidate will be organized, customer-service oriented, and comfortable learning new booking tools. You will work with a supportive remote team and have opportunities for growth in travel-focused services.