Remote Travel Support Specialist

Sawmilldcllc; Foley (AL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training & growth

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. In this fully remote role, you will be a key point of contact before, during, and after trips, delivering attentive service and clear guidance.

Ideal candidates are highly organized, have strong communication skills, can work independently, and are comfortable using booking platforms and digital tools. Training and travel industry perks accompany a collaborative remote team.

Qualifications

• Strong written and verbal communication skills.
• Experience in travel, hospitality, or support roles is a plus.

Responsibilities

• Provide remote client support via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Remote work

Organization

Learning new systems

Travel enthusiasm

Tools

Booking platforms

Digital tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. In this fully remote role, you will be a key point of contact before, during, and after trips, delivering attentive service and clear guidance.

Ideal candidates are highly organized, have strong communication skills, can work independently, and are comfortable using booking platforms and digital tools. Training and travel industry perks accompany a collaborative remote team.