Remote Travel Support Specialist

Sawmilldcllc

Palm Desert (CA)

Remote

USD 40,000 - 52,000

Full time

14 days+

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Benefits offered by this job

Fully remote

Flexible scheduling

Comprehensive training

Growth opportunities

Travel industry discounts

Remote team support

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey in a fully remote capacity. You will be the main point of contact before, during, and after trips, ensuring a smooth and positive experience with organized, proactive support.

The ideal candidate has strong communication skills and experience in customer service (travel, hospitality, or support). You’ll thrive working independently, learn new booking systems quickly, and enjoy travel perks

Qualifications

Strong written and verbal communication skills.
Customer service experience preferred (travel, hospitality, or support).
Highly organized, dependable, and detail-oriented.
Comfortable working independently in a fully remote role.
Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

Support clients remotely via email, phone, and messaging platforms.
Respond to travel-related inquiries in a timely, professional manner.
Assist with itinerary changes, cancellations, updates, and special requests.
Provide clear information on destinations, travel requirements, and agency processes.
Monitor upcoming trips and proactively communicate with clients as needed.
Resolve issues efficiently while maintaining high customer satisfaction.