Remote Travel Support Specialist

Sawmilldcllc; Chapel Hill (NC); Remote; USD 24,796 - 33,062; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Comprehensive training and support

Growth opportunities

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. You will be the main point of contact before, during, and after trips, ensuring a smooth and positive experience in a fully remote setting.

The ideal candidate has strong customer service skills, is highly organized, and comfortable working independently. You will learn new systems and booking platforms while delivering excellent client support in a travel-focused environment.

Qualifications

• Excellent written and oral communication skills.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a fully remote role.
• Ability to learn new systems, booking platforms and digital tools quickly.
• Passion for travel and delivering client support.

Responsibilities

• Support clients remotely via email, phone, and messaging.
• Respond to travel-related inquiries professionally and promptly.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Written communication

Verbal communication

Customer service

Organized

Independence in remote work

Learning new tools

Tools

Booking platforms

CRM systems

Digital tools

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. You will be the main point of contact before, during, and after trips, ensuring a smooth and positive experience in a fully remote setting.

The ideal candidate has strong customer service skills, is highly organized, and comfortable working independently. You will learn new systems and booking platforms while delivering excellent client support in a travel-focused environment.