Remote Travel Support Specialist

Sawmilldcllc; Cincinnati (OH); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & support

Growth opportunities

Travel perks

Remote team culture

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role puts you as a key contact for clients via email, phone, and chat, handling inquiries, itinerary tweaks, and post-trip support with professionalism and empathy.

The ideal candidate has excellent written and verbal communication, experience in customer service, and a knack for staying organized.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Able to learn new booking platforms and digital tools quickly.
• Enjoys working independently in a fully remote environment.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Communication

Organization

Detail-oriented

Remote work

Learning systems

Travel passion

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys. This fully remote role puts you as a key contact for clients via email, phone, and chat, handling inquiries, itinerary tweaks, and post-trip support with professionalism and empathy.

The ideal candidate has excellent written and verbal communication, experience in customer service, and a knack for staying organized.