Remote Travel Support Specialist

Sawmilldcllc; Houston (TX); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training and ongoing支持

Travel-related perks and discounts

Collaborative remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role emphasizes strong communication and independent work, with responsibilities spanning emails, calls, and messaging to handle inquiries, changes, and special requests.

The ideal candidate brings proven customer service experience, excellent organizational skills, and a passion for travel.

Qualifications

• Strong written and verbal communication abilities.
• Customer service experience in travel, hospitality, or support roles preferred.
• Highly organized, dependable and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems and booking platforms quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide information on destinations, requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues while maintaining high customer satisfaction.

Skills

Strong communication

Customer service experience

Highly organized

Independent remote work

Quick learner of systems

Passion for travel

Tools

Booking platforms

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role emphasizes strong communication and independent work, with responsibilities spanning emails, calls, and messaging to handle inquiries, changes, and special requests.

The ideal candidate brings proven customer service experience, excellent organizational skills, and a passion for travel.