Remote Travel Support Specialist

Sawmilldcllc; Norman (OK); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling options

Comprehensive training and ongoing支持

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys, from planning through post-trip follow-up. In this fully remote role, you will be a key point of contact, ensuring a smooth and positive experience with prompt, professional support.

The ideal candidate will have strong communication, prior customer service or hospitality experience, and a passion for travel.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to learn new systems and booking platforms.
• Strong written and verbal communication.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Customer service

Communication skills

Remote work

Travel knowledge

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journeys, from planning through post-trip follow-up. In this fully remote role, you will be a key point of contact, ensuring a smooth and positive experience with prompt, professional support.

The ideal candidate will have strong communication, prior customer service or hospitality experience, and a passion for travel.