Remote Travel Reservations Specialist - Flexible Scheduling

Southern Bridge Group; Nashville (TN); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & development

Mentorship and team support

Industry resources & booking tech

Career growth opportunities

Job summary

Southern Bridge Group is seeking motivated, organized reservation services coordinators for a fully remote role in the United States. You will research destinations, compare options, and guide customers from inquiry to confirmation with responsive communication across phone, email, and online channels.

The position emphasizes staying organized, maintaining accurate records, and building lasting customer relationships.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer-service

Remote work

Organizational skills

Multitasking

Independent work

Education

High school diploma or equivalent

Tools

Booking technology

Online platforms

Job description

Southern Bridge Group is seeking motivated, organized reservation services coordinators for a fully remote role in the United States. You will research destinations, compare options, and guide customers from inquiry to confirmation with responsive communication across phone, email, and online channels.

The position emphasizes staying organized, maintaining accurate records, and building lasting customer relationships.