Remote Travel Reservations Specialist

Southern Bridge Group; Memphis (TN); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Access to industry resources and tools

Job summary

Southern Bridge Group is seeking motivated Reservation Services Coordinators to join our growing team in a fully remote capacity. Ideal candidates enjoy helping others, researching options, and coordinating memorable experiences for customers across the United States.

Responsibilities include researching destinations, coordinating reservations, communicating policies and updates, and maintaining accurate customer information.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Remote work capability

Organizational skills

Customer service experience

Computer skills

Tools

Booking software

Job description

Southern Bridge Group is seeking motivated Reservation Services Coordinators to join our growing team in a fully remote capacity. Ideal candidates enjoy helping others, researching options, and coordinating memorable experiences for customers across the United States.

Responsibilities include researching destinations, coordinating reservations, communicating policies and updates, and maintaining accurate customer information.