Remote Reservations Specialist — Flexible Scheduling & Growth

Southern Bridge Group; Chattanooga (TN); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Mentorship and team support

Industry resources and booking tech

Job summary

Southern Bridge Group is seeking motivated, organized Reservation Services Coordinators for a fully remote role in the United States. The position supports customers researching destinations and travel options, coordinating reservations, and delivering professional service across phone, email, and online channels.

You will build lasting customer relationships, stay informed about destinations and promotions, and participate in ongoing training.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Customer service

Phone & email communication

Remote work

Organization

Multi-tasking

Research skills

Job description

Southern Bridge Group is seeking motivated, organized Reservation Services Coordinators for a fully remote role in the United States. The position supports customers researching destinations and travel options, coordinating reservations, and delivering professional service across phone, email, and online channels.

You will build lasting customer relationships, stay informed about destinations and promotions, and participate in ongoing training.