Remote Travel Reservations Specialist

Southern Bridge Group; Winston-Salem (NC); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Training and ongoing professional dev.

Access to booking technology

Mentorship and team support

Opportunities to develop customer se​r

Job summary

Southern Bridge Group is seeking motivated Reservation Services Coordinators for a fully remote role. You will help clients research destinations, compare options, and coordinate reservations with care and professionalism.

You will communicate across phone, email, and online platforms; stay organized; handle multiple requests; and participate in ongoing training to grow in customer service, reservations, and related skills.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer-service

Organization

Remote work

Multitasking

Phone & email comms

Tools

Booking technology

Job description

Southern Bridge Group is seeking motivated Reservation Services Coordinators for a fully remote role. You will help clients research destinations, compare options, and coordinate reservations with care and professionalism.

You will communicate across phone, email, and online platforms; stay organized; handle multiple requests; and participate in ongoing training to grow in customer service, reservations, and related skills.