Remote Reservations Specialist — Flexible Scheduling

Southernbridgegroup; Raleigh (NC); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote environment

Flexible scheduling

Ongoing training and development

Mentorship and team support

Access to booking technology

Job summary

Southernbridgegroup is seeking motivated Reservation Services Coordinators to join our growing team in a fully remote capacity. You will research travel options, provide professional customer service, and coordinate reservations to create memorable experiences for clients.

Ideal candidates stay organized, communicate effectively via phone and email, and enjoy independent work in a remote setting. Training and ongoing professional development are provided to help you succeed.

Qualifications

• Must be 18 years of age or older.
• Must reside in an eligible U.S. state.
• Strong communication and customer-service skills.
• Basic computer and internet skills.
• Comfortable communicating by phone, email, and online platforms.
• Ability to stay organized and manage multiple customer requests.
• Self-motivated and comfortable working independently in a remote environment.
• Previous customer service, hospitality, reservations, sales, or administrative experience is helpful but not required.
• Willingness to complete required training.

Responsibilities

• Assist customers with researching and comparing destination, accommodation, cruise, resort, and vacation options.
• Provide professional customer service throughout the planning and reservation process.
• Coordinate reservations and maintain accurate customer information.
• Communicate important reservation details, policies, deadlines, and updates.
• Respond to customer questions through phone, email, text, or online communication.
• Follow up with customers before and after reservations are completed.
• Maintain organized records and documentation.
• Participate in ongoing training and professional development.
• Build strong customer relationships that encourage repeat business and referrals.
• Stay informed about destinations, suppliers, promotions, and industry updates.

Skills

Communication skills

Customer service

Organization

Job description

Southernbridgegroup is seeking motivated Reservation Services Coordinators to join our growing team in a fully remote capacity. You will research travel options, provide professional customer service, and coordinate reservations to create memorable experiences for clients.

Ideal candidates stay organized, communicate effectively via phone and email, and enjoy independent work in a remote setting. Training and ongoing professional development are provided to help you succeed.