Remote Travel Reservations Specialist — Flexible Hours

Jones Express Travel; Biloxi (MS); On-site; USD 32,000 - 52,000; Full time

Job summary

Jones Express Travel USA is seeking a Home-Based Reservation Specialist to assist clients with planning and managing travel arrangements, including air, hotel, transportation, cruises, and packaged travel. This remote role supports travelers throughout the booking process before, during, and after travel.

You will respond to inquiries via email, phone, and messaging platforms, coordinate itineraries, process booking changes, and maintain accurate client records while delivering high-quality

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently in a remote environment.
• Proficiency with web-based systems and ability to learn booking platforms quickly.
• High attention to detail and problem-solving ability.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements including air, hotel, transportation, cruises, and packaged travel.
• Process booking changes, cancellations, and special requests accurately.
• Provide up-to-date information on travel documentation and destination requirements.
• Maintain accurate client records and itineraries.
• Follow up with clients to confirm travel details and ensure satisfaction.
• Resolve issues professionally and in a timely manner.

Skills

Strong written and verbal comms

Organizational skills

Remote work autonomy

Booking platforms familiarity

Attention to detail

Job description

Jones Express Travel USA is seeking a Home-Based Reservation Specialist to assist clients with planning and managing travel arrangements, including air, hotel, transportation, cruises, and packaged travel. This remote role supports travelers throughout the booking process before, during, and after travel.

You will respond to inquiries via email, phone, and messaging platforms, coordinate itineraries, process booking changes, and maintain accurate client records while delivering high-quality