Remote Travel Concierge & Reservation Specialist

Jones Express Travel; Fort Wayne (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Exclusive travel perks

Industry discounts

Ongoing training from dedicated team

Job summary

Jones Express Travel USA is seeking a Home-Based Reservation Specialist to guide clients through every step of their journey, from planning to return. As a Remote Travel Specialist, you will help with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

This remote role offers flexible hours, exclusive travel perks, access to industry discounts, and ongoing training from a dedicated team focused on building memories through travel.

Qualifications

• Experience in customer service, preferably travel/hospitality.
• Excellent written and verbal communication.
• Detail-oriented with strong organizational skills.
• Tech-savvy and quick to learn booking tools.
• Passion for travel and helping others.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with bookings, modifications, cancellations, and special travel requests.
• Provide current information on destinations and travel procedures.
• Follow up to confirm plans and collect feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service (travel)

Attention to detail

Tech proficiency

Travel enthusiasm

Tools

Booking systems

Job description

Jones Express Travel USA is seeking a Home-Based Reservation Specialist to guide clients through every step of their journey, from planning to return. As a Remote Travel Specialist, you will help with travel arrangements, answer questions, manage updates, and resolve challenges with professionalism and care.

This remote role offers flexible hours, exclusive travel perks, access to industry discounts, and ongoing training from a dedicated team focused on building memories through travel.