Remote Travel Reservations Specialist

Jones Express Travel; Gainesville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Jones Express Travel USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements, from initial inquiry through post-travel follow-up. The role supports travelers across the booking process and requires dependable, detail-oriented professionals who thrive in a remote work environment while delivering high-quality client service.

Responsibilities include responding to inquiries, coordinating air, hotel, transportation, cruises and packages, and

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently in a remote environment.
• Proficiency with web-based systems and ability to learn booking platforms quickly.
• High attention to detail and problem-solving ability.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements including air, hotel, transportation, cruises, and packaged travel.
• Process booking changes, cancellations, and special requests accurately.
• Provide up-to-date information on travel documentation and destination requirements.
• Maintain accurate client records and itineraries.
• Follow up with clients to confirm travel details and ensure satisfaction.
• Resolve issues professionally and in a timely manner.

Skills

Written and verbal communication

Organizational skills

Time management

Remote work

Attention to detail

Tools

Booking platforms

Job description

Jones Express Travel USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements, from initial inquiry through post-travel follow-up. The role supports travelers across the booking process and requires dependable, detail-oriented professionals who thrive in a remote work environment while delivering high-quality client service.

Responsibilities include responding to inquiries, coordinating air, hotel, transportation, cruises and packages, and