Remote Travel Concierge & Reservations Specialist

Jones Express Travel; Allentown (Lehigh County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Remote work flexibility

Ongoing training

Job summary

Jones Express Travel is seeking a Home-Based Reservation Specialist to guide clients through every step of their journey, from planning through return.

As a Remote Travel Specialist, you will respond to inquiries, assist with bookings, and provide up-to-date travel information with a focus on personalized service.

This role offers remote flexibility, access to exclusive travel perks, ongoing training, and a vibrant team dedicated to turning travel dreams into memories.

Qualifications

• Excellent written and verbal communication.
• Background in customer service, ideally in travel or hospitality.
• High attention to detail with strong organization.
• Tech-savvy with ability to learn new systems quickly.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across channels in a timely, professional manner.
• Assist with bookings, modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documents, and agency processes.
• Follow up to confirm plans and gather post-trip feedback.
• Address concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Detail-oriented

Proactive mindset

Tech-savvy

Tools

Booking tools

Job description

Jones Express Travel is seeking a Home-Based Reservation Specialist to guide clients through every step of their journey, from planning through return.

As a Remote Travel Specialist, you will respond to inquiries, assist with bookings, and provide up-to-date travel information with a focus on personalized service.

This role offers remote flexibility, access to exclusive travel perks, ongoing training, and a vibrant team dedicated to turning travel dreams into memories.