Remote Travel Reservations Specialist

Jones Express Travel; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Jones Express Travel USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements from a home-based setting. You will support travelers throughout the booking process and provide ongoing customer service before, during, and after travel.

The role emphasizes dependable, detail-oriented, self-motivated professionals who thrive in remote work and deliver high-quality client service.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently in a remote environment.
• Proficiency with web-based systems and ability to learn booking platforms quickly.
• High attention to detail and problem-solving ability.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements including air, hotel, transportation, cruises, and packaged travel.
• Process booking changes, cancellations, and special requests accurately.
• Provide up-to-date information on travel documentation and destination requirements.
• Maintain accurate client records and itineraries.
• Follow up with clients to confirm travel details and ensure satisfaction.
• Resolve issues professionally and in a timely manner.

Skills

Written & verbal communication

Organization & time management

Remote work independently

Booking platforms familiarization

Attention to detail

Job description

Jones Express Travel USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements from a home-based setting. You will support travelers throughout the booking process and provide ongoing customer service before, during, and after travel.

The role emphasizes dependable, detail-oriented, self-motivated professionals who thrive in remote work and deliver high-quality client service.