Remote Travel Concierge & Reservations Expert

Jones Express Travel; Akron (Lancaster County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Travel perks

Discounts on travel

Training & growth

Job summary

Jones Express Travel Agency USA is seeking a Home-Based Reservation Specialist to guide clients through travel planning, bookings, and post-trip follow-up. You will support customers across channels, answer questions, and ensure a seamless experience from planning to returnhome.

The role emphasizes excellent communication, detail‑oriented organization, and the ability to learn new booking tools quickly. Remote flexibility allows you to work from anywhere with a focus on client satisfaction and

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Excellent written and verbal communication.
• High attention to detail and organized.
• Proactive and able to work independently.
• Comfort with learning new booking tools.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with travel arrangements, modifications, and cancellations.
• Provide up-to-date information on destinations and documentation.
• Follow up with clients to confirm plans and gather feedback.
• Handle concerns with empathy and efficiency to ensure satisfaction.

Skills

Excellent communication

Customer service

Attention to detail

Proactive mindset

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Jones Express Travel Agency USA is seeking a Home-Based Reservation Specialist to guide clients through travel planning, bookings, and post-trip follow-up. You will support customers across channels, answer questions, and ensure a seamless experience from planning to returnhome.

The role emphasizes excellent communication, detail‑oriented organization, and the ability to learn new booking tools quickly. Remote flexibility allows you to work from anywhere with a focus on client satisfaction and