Remote Travel Concierge & Booking Specialist

Jones Express Travel; Lakeland (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Jones Express Travel USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements. This home-based role supports travelers throughout the booking process and provides ongoing customer service before, during, and after travel.

You will respond to inquiries, coordinate air, hotel, transportation, and other arrangements, maintain client records, and ensure satisfaction while working independently in a remote environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently in a remote environment.
• Proficiency with web-based systems and ability to learn booking platforms quickly.
• High attention to detail and problem-solving ability.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements including air, hotel, transportation, cruises, and packaged travel.
• Process booking changes, cancellations, and special requests accurately.
• Provide up-to-date information on travel documentation and destination requirements.
• Maintain accurate client records and itineraries.
• Follow up with clients to confirm travel details and ensure satisfaction.
• Resolve issues professionally and in a timely manner.

Skills

Strong written and verbal comms

Job description

Jones Express Travel USA is seeking a Remote Travel Specialist to assist clients with planning and managing travel arrangements. This home-based role supports travelers throughout the booking process and provides ongoing customer service before, during, and after travel.

You will respond to inquiries, coordinate air, hotel, transportation, and other arrangements, maintain client records, and ensure satisfaction while working independently in a remote environment.