Remote Travel Reservations Specialist

Jones Express Travel; Pittsburgh (Allegheny County); On-site; USD 38,000 - 52,000; Full time

Job summary

Jones Express Travel USA is seeking a Remote Travel Specialist to support clients with planning and managing travel arrangements. This role assists throughout the booking process and provides ongoing customer service before, during, and after travel.

The position requires dependable, detail-oriented work in a remote environment, with proficiency in web-based booking platforms and strong communication skills.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Comfortable working independently in a remote environment.
• Proficiency with web-based systems and ability to learn booking platforms quickly.
• High attention to detail and problem-solving ability.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Research and coordinate travel arrangements including air, hotel, transportation, cruises, and packaged travel.
• Process booking changes, cancellations, and special requests accurately.
• Provide up-to-date information on travel documentation and destination requirements.
• Maintain accurate client records and itineraries.
• Follow up with clients to confirm travel details and ensure satisfaction.
• Resolve issues professionally and in a timely manner.

Skills

Written Communication

Verbal Communication

Organizational Skills

Remote Work

Booking Platforms

Job description

Jones Express Travel USA is seeking a Remote Travel Specialist to support clients with planning and managing travel arrangements. This role assists throughout the booking process and provides ongoing customer service before, during, and after travel.

The position requires dependable, detail-oriented work in a remote environment, with proficiency in web-based booking platforms and strong communication skills.