Remote Travel Planner — Create Dream Getaways

AAA Club Alliance; Virginia; Teletrabalho; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision plans

Paid parental leave

401k with company match

PTO: 2+ weeks in first year

Paid company holidays

AAA Membership

Learning reimbursement

Resumo da oferta

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. You will plan and book domestic and international vacations, assist members and non-members via phone, email, and chat, and build lasting relationships while delivering top-notch service from a home-based setup.

In this remote role, you will work Eastern Time hours with paid virtual training and opportunities for performance incentives.

Qualificações

• High school diploma or equivalent. Travel school graduates are encouraged to apply.
• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

Responsabilidades

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and AAA benefits based on traveler’s needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify upsell and cross-sell opportunities to enhance the customer experience.
• Meet established sales and performance goals while delivering exceptional service.
• Resolve travel-related issues and assist with itinerary changes; mentor teammates when needed.

Formação académica

High school diploma

Ferramentas

Airline reservation systems

Ticketing platforms

GDS

Online booking tools

Descrição da oferta de emprego

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. You will plan and book domestic and international vacations, assist members and non-members via phone, email, and chat, and build lasting relationships while delivering top-notch service from a home-based setup.

In this remote role, you will work Eastern Time hours with paid virtual training and opportunities for performance incentives.