Remote Travel Planner | International & Domestic

AAA Club Alliance; Williamstown (NJ); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Remote work

Paid virtual training

Comprehensive benefits

PTO and holidays

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. You will plan and book domestic and international vacations, assist Members and non-Members via phone, email, and web chat, and upsell AAA benefits to create memorable travel experiences.

You will work 100% remotely, earn $18.00–$24.00 per hour based on experience and location, receive paid virtual training, and enjoy comprehensive benefits and PTO.

Qualifications

• High school diploma or equivalent. Travel school graduates are encouraged to apply.
• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and AAA benefits based on traveler’s needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates.

Skills

Leisure travel sales

Customer service

Geography knowledge

Education

High school diploma

Tools

GDS systems

Airline ticketing

Online booking tools

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. You will plan and book domestic and international vacations, assist Members and non-Members via phone, email, and web chat, and upsell AAA benefits to create memorable travel experiences.

You will work 100% remotely, earn $18.00–$24.00 per hour based on experience and location, receive paid virtual training, and enjoy comprehensive benefits and PTO.