Remote Full-Service Travel Planner | Flexible Hours

AAA Club Alliance; Central City (KY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Paid virtual training

Comprehensive benefits

PTO first year

Job summary

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center.

You will plan and book domestic and international vacations, assist members and non-members via phone, email, and chat, and build lasting client relationships while offering AAA benefits and promotions. This is a 100% remote role with paid training, competitive pay, and comprehensive benefits.

Qualifications

• High school diploma or equivalent; travel school graduates encouraged.
• At least 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

Responsibilities

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and AAA benefits based on traveler’s needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes; provide guidance to fellow associates as needed.

Skills

Travel sales experience

Airline reservations / GDS

Domestic & international travel

Customer service & communication

Geography knowledge

Fast-paced environment

Ticket void / exchanges

Education

High school diploma or equivalent

Travel school graduates encouraged

Tools

GDS systems

Job description

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center.

You will plan and book domestic and international vacations, assist members and non-members via phone, email, and chat, and build lasting client relationships while offering AAA benefits and promotions. This is a 100% remote role with paid training, competitive pay, and comprehensive benefits.