Remote Travel Planner — Create Memorable Getaways

AAA Club Alliance; Maryland City (MD); A distancia; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid virtual training

Monthly incentives

Medical benefits

Dental benefits

Vision benefits

Continual learning reimbursement

Paid holidays

Descripción de la vacante

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. Plan and book domestic and international vacations, assist members via phone, email, and web chat, and upsell travel products while delivering exceptional service.

This 100% remote role offers paid virtual training and monthly incentives. Expect a schedule with required weekend coverage and a comprehensive benefits package after onboarding.

Formación

• />High school diploma or equivalent; travel school graduates encouraged to apply.
• />At least 2 years of recent leisure travel industry sales experience.
• />Experience with airline reservation systems, ticketing platforms, GDS, and online booking tools.
• />Strong knowledge of domestic and international travel planning.
• />Excellent communication, customer service, sales, and problem-solving skills.
• />Extensive knowledge of worldwide geography.
• />Ability to succeed in a fast-paced, high-volume contact center environment.

Responsabilidades

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and exclusive AAA benefits.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the overall customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes.
• Provide guidance and mentorship to fellow Travel Contact Center Associates when needed.

Conocimientos

Excellent communication

Sales

Problem-solving

Geography knowledge

Customer service

Fast-paced environment

Educación

High school diploma or equivalent

Herramientas

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Descripción del empleo

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. Plan and book domestic and international vacations, assist members via phone, email, and web chat, and upsell travel products while delivering exceptional service.

This 100% remote role offers paid virtual training and monthly incentives. Expect a schedule with required weekend coverage and a comprehensive benefits package after onboarding.