Remote Travel Planner: Plan & Book Global Getaways

AAA Club Alliance; Maryland City (MD); A distancia; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid virtual training

Comprehensive benefits

Remote work from home

Descripción de la vacante

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will plan and book domestic and international vacations, assist Members and non-Members via phone, email, and web chat, and build lasting client relationships to drive repeat business.

Work from home with paid training, competitive hourly pay, and monthly performance incentives. You will schedule around EST hours, with a weekend day as part of the rotation, and enjoy a

Formación

• High school diploma or equivalent.
• 2 years of recent leisure travel industry sales experience.
• Experience with airline reservation systems, GDS, and online booking tools.
• Strong knowledge of domestic and international travel planning.
• Excellent communication, customer service, sales, and problem-solving skills.
• Extensive knowledge of worldwide geography.
• Ability to succeed in a fast-paced, high-volume contact center environment.
• Ticket void and basic exchange experience is a plus.

Responsabilidades

• Plan and book domestic and international vacations, including customized FIT itineraries.
• Assist Members and non-Members through phone, email, and web chat.
• Recommend destinations, travel products, and AAA benefits based on traveler needs.
• Build and maintain long-term client relationships that generate repeat business.
• Stay informed about travel promotions, destinations, and industry trends.
• Process travel reservations in compliance with ARC regulations and AAA policies.
• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.
• Meet established sales and performance goals while delivering exceptional customer service.
• Resolve travel-related issues and assist with itinerary changes; provide guidance and mentorship when needed.

Conocimientos

Travel sales experience

Customer service

Communication skills

Geography knowledge

Fast-paced environment

Educación

High school diploma

Herramientas

GDS

Airline reservation systems

Ticketing platforms

Online booking tools

Descripción del empleo

AAA Club Alliance is seeking an experienced Full-Service Travel Agent to join our remote Travel Contact Center. You will plan and book domestic and international vacations, assist Members and non-Members via phone, email, and web chat, and build lasting client relationships to drive repeat business.

Work from home with paid training, competitive hourly pay, and monthly performance incentives. You will schedule around EST hours, with a weekend day as part of the rotation, and enjoy a