Remote Travel Experience Concierge

Manatal; Chicago (IL); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

Ideal candidates are passionate about travel and delivering high-quality experiences, with strong communication and organizational skills. The role offers remote work with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer service

Organizational skills

Tech proficiency

Remote work

Travel industry passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

Ideal candidates are passionate about travel and delivering high-quality experiences, with strong communication and organizational skills. The role offers remote work with flexible scheduling and opportunities for growth within the agency.