Remote Travel Concierge & Support Specialist

Manatal; Austin (TX); Remote; USD 35,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Travel perks and discounts

Team training and support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will handle inquiries by phone, email, and messaging, assist with bookings and changes, provide destination information, and follow up to ensure satisfaction.

Qualifications

• Excellent written and verbal communication required.
• Customer service experience; travel/hospitality preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide information on destinations, requirements, and agency policies.
• Follow up to confirm itineraries and satisfaction.
• Resolve concerns with empathy and problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service experience

Organizational skills

Tech-savvy with booking systems

Remote work ability

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This fully remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences.

You will handle inquiries by phone, email, and messaging, assist with bookings and changes, provide destination information, and follow up to ensure satisfaction.