Remote Travel Concierge & Experience Specialist

Manatal; Milwaukee (WI); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Travel perks

Training and support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will engage with clients across channels, ensuring accurate information and a seamless travel experience.

The ideal candidate thrives in travel, delivers high-quality service, and can manage bookings, changes, and inquiries independently. Join a collaborative team that offers training, growth opportunities, and travel perks.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Customer service

Communication

Organization

Remote work

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote role. You will engage with clients across channels, ensuring accurate information and a seamless travel experience.

The ideal candidate thrives in travel, delivers high-quality service, and can manage bookings, changes, and inquiries independently. Join a collaborative team that offers training, growth opportunities, and travel perks.