Remote Travel Concierge & Customer Experience

manatal-264; Cincinnati (OH); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote environment

Career growth opportunities

Travel perks and discounts

Training and team support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and changes, share destination information, and maintain records with care.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Attention to detail

Remote work capability

CRM familiarity

Booking systems

Independent worker

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and changes, share destination information, and maintain records with care.