Remote Travel Concierge & Client Experience Specialist

manatal-264; Boston (MA); À distance; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Fully remote

Travel discounts

Training and support

Résumé du poste

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will handle inquiries, assist with bookings and changes, provide destination information, and maintain accurate records, with training and ongoing support from a

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred; travel or hospitality experience is a plus.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Connaissances

Communication skills

Customer service

Organization

CRM tools

Remote work

Travel passion

Outils

Booking systems

CRM tools

Description du poste

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will handle inquiries, assist with bookings and changes, provide destination information, and maintain accurate records, with training and ongoing support from a