Remote Travel Experience Concierge

manatal-264; Madison (WI); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Fully remote

Career growth

Travel perks

Training

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone passionate about travel and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and changes, and provide destination information while maintaining accurate records and ensuring client satisfaction.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Travel industry knowledge

Organizational skills

Attention to detail

Tech-savvy

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is remote and ideal for someone passionate about travel and delivering high-quality experiences.

You will respond to inquiries, assist with bookings and changes, and provide destination information while maintaining accurate records and ensuring client satisfaction.