Remote Travel Concierge - Customer Experience Pro

Manatal; Washington (District of Columbia); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote work

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients through their travel journey in a fully remote environment. The role emphasizes high-quality service and timely communication from booking to post-trip follow-up.

You will handle inquiries by phone, email, and messaging, assist with bookings and changes, and provide travel destination guidance while keeping accurate records for customers and itineraries.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Written communication

Verbal communication

Customer service

Travel industry experience

Organizational skills

Attention to detail

Tech-savvy

CRM tools

Remote work

Travel passion

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients through their travel journey in a fully remote environment. The role emphasizes high-quality service and timely communication from booking to post-trip follow-up.

You will handle inquiries by phone, email, and messaging, assist with bookings and changes, and provide travel destination guidance while keeping accurate records for customers and itineraries.