Remote Travel Concierge & Customer Experience

manatal-264; Lake Charles (LA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Flexible work environment

Travel perks and discounts

Training and support

Job summary

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to assist clients from booking through post-trip follow-up. The role is remote, ideal for someone passionate about travel and delivering high-quality experiences in a flexible environment.

The position emphasizes customer service, attention to detail, and proficiency with booking systems and CRM tools. Join a collaborative team offering career growth and industry discounts.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication - written

Communication - verbal

Customer service

Organization

Tech-savvy

Remote work

Travel passion

Job description

Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to assist clients from booking through post-trip follow-up. The role is remote, ideal for someone passionate about travel and delivering high-quality experiences in a flexible environment.

The position emphasizes customer service, attention to detail, and proficiency with booking systems and CRM tools. Join a collaborative team offering career growth and industry discounts.