Remote Travel Concierge & Support Specialist

Alegria Travel Services; Houston (TX); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote flexibility

Travel industry discounts

Professional growth

Job summary

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey—from planning trips to post-travel support. You will ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, and resolving challenges with professionalism.

In this remote role, you will communicate across email, phone, and messaging, help with bookings, modifications, cancellations, and provide up-to-date information on destinations

Qualifications

• Excellent written and spoken communication skills.
• Background in customer service, ideally in tourism or hospitality.
• High attention to detail and proactive mindset.
• Able to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Assist with bookings, modifications, cancellations, and travel requests; provide destination and process information.
• Follow up to confirm plans and gather feedback after trips.
• Address client concerns with empathy and efficiency to ensure satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Job description

TravelWithSan is seeking a Remote Customer Service Representative to guide clients through every stage of their journey—from planning trips to post-travel support. You will ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, and resolving challenges with professionalism.

In this remote role, you will communicate across email, phone, and messaging, help with bookings, modifications, cancellations, and provide up-to-date information on destinations